Print Estimating and Order Management … Simplified

A Guide to help Print Companies and Sign Shops

Print Shop Management: 7 Tips for Onboarding New Employees
Written by Ordant on October 23, 2018

One of the biggest challenges in print shop management today is finding and hiring good employees. Whether you are seeking a press operator, customer service rep, designer, or someone to help with sales, marketing, or IT, it can be difficult to find candidates who meet your requirements.

So, when you do hire a candidate, it’s important to ensure that your new employee gets off to a strong start. According to statistics published by the Society for Human Resource Management, 17% of new hires leave within the first three months and 20% of staff turnover occurs within the first 45 days of employment.

Jeff Hyman, the author of the book Recruit Rockstars, notes that while you assess whether or not you hired the right person, the new hire will be questioning whether they made the right decision accepting your job offer. They will be looking for evidence of three things: Does your organization have its act together? Is it a great place to work? Are you invested in their long-term success? Hyman believes that “Failure to invest the time and effort to onboard new hires is one of the most common — and most preventable — organizational mistakes.”

Consider these steps when developing an onboarding process to integrate new employees into your workplace.

Fully explain the role.

Make sure the employee knows how to carry out their responsibilities and get help when needed.

Provide an action plan.

Outline priorities for the first week, month, and quarter and explain why these items matter.

Clarify the extent and limitations of their authority.

Let them know which actions require approval and how to obtain it.

Talk about collaboration and communications.

Demonstrate the tools your company uses to collaborate on managing projects, meeting deadlines, and communicating with customers. If your company uses print-shop management and customer relationship management software, make sure new hires understand the importance of sharing information through these systems.

Explain the culture and business.

Your new hire needs to know what values and behaviors are most important to your company. Do you value sustainability? Top-notch customer service? Organization and efficiency? Continuous learning?

New employees should also have a sense of how their role fits into your overall vision for the business.

For example, make your press operator aware that he or she has a key role to play in keeping expensive equipment operating at peak performance. Your business could suffer costly downtime and expensive repairs if the press operator pushes the equipment beyond its capabilities or doesn’t attend to the details of daily maintenance. The best press operators are also software savvy and understand color management. So, offer incentives to encourage your press operator to continuously upgrade his or her skills.

Understand your new hire’s goals for career development.

What are his or her long-term goals? Find project management opportunities or committee assignment within your business that demonstrate your respect those goals.  

In today’s lean printing business, every employee has an important role to play. As processes and equipment become more automated, every employee must be able to contribute to solving problems, meeting customer expectations, and keeping your business moving forward. Your employees also must be prepared to adapt as your business grows and changes. Let new hires know that training will be provided.

Spread the onboarding process over three to six months.

Don’t expect the new hire to absorb everything they need to know during a single four-hour orientation period. Questions are bound to arise as the employee starts work. Many employees don’t feel totally competent in a new job until about six months. It would be a shame to lose a new hire because he or she believed your workplace was different from what you had described during your recruitment process.

How a Print Shop Management Program Helps

At Ordant, we believe a print-shop management program isn’t just a decision-making tool for top managers and accountants. Your print-shop management system should be easy enough for everyone in your print shop to benefit.

Ordant software can be a great tool for sharing knowledge about customer expectations and the progress of orders as they move from prepress and proofing to production, finishing, and shipping. As your print-shop gets busier handling a higher-volume of shorter run jobs, Ordant software can keep all your new hires and long-time employees working together. For a demonstration, visit ordant.com

Source: Onboarding Fail: How You Can Prevent Great HIres from Leaving Too Soon, Jeff Hyman

About Ordant

Ordant is cloud-based, integrated Print MIS and Web to Print software for print companies and sign shops. It is fast, easy to use, and secure. With Ordant, you can calculate the exact cost of custom price estimates, simplify order management, and set up online B2B or B2C storefronts. Ordant can improve print-shop profitability by streamlining online proofing, email order approval, customer relationship management (CRM), time tracking, Automated Emails, and file uploading. Ordant reduces the need to re-enter relevant customer and job-shipment data in apps such as FedEx, UPS, Quickbooks, Slack, and Google Drive. Ordant software can be used with many types of printing, including offset, lithography, digital printing, screen printing, wide format printing and label printing

print estimating cloud
Print Estimating
Web-to-Print StoreFront
Online Proofing
Upload Files
Purchase Orders
Connects to: Slack Google Drive Fedex UPS QBO

Offset – Digital Printing – Screen Printing – Large Format Printing

Call today at 1-888-861-5228 to automate your Print Estimating and Order Management Process.

Ordant adapts to our needs and the intuitive design makes it easy for us to use for growing our business.
George M.
The simplest software to use, the most tools for the money, and the best way to grow profits.
Aaron C.
We got up and running with Ordant, FAST! The simple software cut back on training and integration issues. The Ordant team made the process smooth.
Kim R.
The best print estimating solution we've worked with for large-format printing
Bruce C.
Over the past months and with minimal consultation during weekly conversations we have accomplished
Rick M.
The best job management and estimation software we've used.
Diane C.
Our company was looking for something simple and cloud based--we found the answer with Ordant. Ordant's estimating and other tools have really helped us expand our business.
Rory O.
Ordant is a great choice for your business. They've helped ours so much!
Ordant's attention-to-detail is superior to every other service we've used. They quickly answer all of our questions and help us with our concerns.
Brad G.
We searched for a great print solution for months! I'm happy to say that when we discovered Ordant, our search was over!
Carlos A. D.
Supportive customer service with an amazing level of patience.
Krystal S.
Great System, Great Support, Great Service!
Paul C.
The Most powerful print estimating software we've used!
Michael C.
BEST order management system our company has encountered.
Keeana B.
Ordant has saved our company so much time and money.
Kelly N.
Easy to use software for offset, digital and wide format print estimates
Jose I.
A comprehensive large-format solution that was great for my business
Art M.
Ordant is truly efficient and definitely the easiest to use.
Jonny W.
We highly recommend using Ordant because it has really helped our business.
Catrina E.
Great way to weigh all the different options and costs for print.
Jess S.